JOVE CLUB

PRIVACY POLICY

Jove Club customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Email: admin@thejoveclub.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Date of birth

  • Payment details (including card or bank information for transfers and direct debits)

  • Health information (including dietary requirements, allergies and health conditions)

  • Account information

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

We also collect or use the following information to provide services and goods, including delivery:

  • Health information

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information, including registration details

  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

Where we get personal information from

  • People directly

How long we keep information

We will retain your personal information for as long as necessary to fulfil the purposes outlined in our Privacy Policy, including:

  1. Membership Services: We will retain your personal information for the duration of your membership with our club to provide you with access to club facilities, events, and services.

  2. Marketing Communications: If you have provided consent to receive marketing communications from us, we will retain your personal information for as long as you continue to consent to such communications. You have the right to withdraw your consent at any time by contacting us or unsubscribing from marketing emails.

  3. Legal and Compliance Purposes: We may retain your personal information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and interests.

Who we share information with

Other organisations

  • Publicly on our website, social media or other marketing and information media (where appropriate)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 15 October 2024